All Systems Operational

Apr 3, 2025

Cloud23 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 3, 21:41 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Apr 3, 20:36 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 3, 21:41 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Apr 3, 19:33 UTC
Incident Details

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 3, 20:51 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation.
Apr 3, 19:33 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 3, 19:32 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Apr 3, 19:24 UTC
Incident Details

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 3, 19:31 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation.
Apr 3, 19:18 UTC
Incident Details
APA - Performance degradation
Resolved - This incident has been resolved.
Apr 3, 11:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 19:30 UTC
Investigating - We are currently investigating performance degradation for customers in US.
Apr 2, 17:15 UTC
Apr 2, 2025

Cloud23 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 2, 21:25 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Apr 2, 18:46 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 2, 21:24 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Apr 2, 18:34 UTC
Incident Details

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 2, 18:24 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation.
Apr 2, 17:08 UTC
Incident Details

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 2, 17:03 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation.
Apr 2, 17:02 UTC
Incident Details
Apr 1, 2025

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 1, 20:31 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Apr 1, 18:32 UTC
Incident Details
APA - Performance degradation
Resolved - This incident has been resolved.
Apr 1, 19:04 UTC
Investigating - We are currently investigating performance degradation of customers in US region.
Apr 1, 16:25 UTC

Cloud23 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 1, 18:34 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Apr 1, 18:28 UTC
Incident Details

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Apr 1, 17:08 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Apr 1, 16:13 UTC
Incident Details
APA - Performance degradation
Resolved - This incident has been resolved.
Apr 1, 16:13 UTC
Investigating - We are currently investigating performance degradation impacting a subset of tenants in European region.
Apr 1, 13:16 UTC
APA - Invoice postings
Resolved - This incident has been resolved.
Apr 1, 16:13 UTC
Update - Invoice posting should be back to normal for most customers. But we continue to monitor the situation.
Apr 1, 10:28 UTC
Investigating - We are currently investigating reports of slow postings of invoices for a subset of tenants.
Apr 1, 08:51 UTC
Capture service disturbances
Resolved - A faulty UPS caused a partial power outage, but all services are operating normally now.
Apr 1, 14:55 UTC
Update - We observe little impact on our services at the moment, but continue to monitor the situation.
Apr 1, 10:56 UTC
Monitoring - The capture service is currently expediting some disturbances due to issue at our upstream cloud infrastructure provider. We're in contact with them and working together to adress the issue. Some invoices may see additional delays.
Apr 1, 09:46 UTC
Mar 31, 2025

Cloud23 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 31, 21:24 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Mar 31, 18:39 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 31, 21:24 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 31, 18:36 UTC
Incident Details

Cloud32 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 31, 20:07 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation.
Mar 31, 20:03 UTC
Incident Details

Cloud23 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 31, 18:35 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Mar 31, 18:27 UTC
Incident Details

Cloud30 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 31, 09:16 UTC
Investigating - Customers on Cloud30 may have problems connecting to AP Automation. We are investigating the issue.
Mar 31, 08:06 UTC
Incident Details

Cloud30 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 31, 08:04 UTC
Investigating - Customers on Cloud30 may have problems connecting to AP Automation. We are investigating the issue.
Mar 31, 07:58 UTC
Incident Details
Mar 30, 2025

Cloud32 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 30, 02:13 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation.
Mar 30, 01:04 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 30, 02:13 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 30, 01:04 UTC
Incident Details
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Customers may have an issue with access to AP Automation reports, and some functionalities may not work properly
Resolved - This incident has been resolved.
Mar 27, 11:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 10:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 09:39 UTC
Investigating - We are currently investigating this issue.
Mar 27, 09:36 UTC
Mar 26, 2025

Cloud32 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 26, 21:00 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation.
Mar 26, 20:21 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 26, 20:24 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 26, 20:21 UTC
Incident Details
Mar 25, 2025

No incidents reported.

Mar 24, 2025

Cloud30 - Performance Degradation

Resolved - This incident has been resolved.
Mar 24, 21:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 19:02 UTC
Investigating - We are currently investigating reports related to performance problems on cloud30.

We will report back as we know more.
Mar 24, 18:05 UTC
Incident Details

Cloud32 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 24, 14:28 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation. We are investigating the issue.
Mar 24, 14:22 UTC
Incident Details

Cloud23 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 24, 10:54 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation. We are investigating the issue.
Mar 24, 10:51 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 24, 05:07 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 24, 04:28 UTC
Incident Details

Cloud20 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 24, 04:33 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation.
Mar 24, 04:28 UTC
Incident Details

Cloud21 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 24, 04:24 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 24, 04:20 UTC
Incident Details

Cloud10 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 24, 03:44 UTC
Investigating - Customers on Cloud10 may have problems connecting to AP Automation.
Mar 24, 03:04 UTC
Incident Details
Mar 23, 2025

Cloud02 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 23, 22:13 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Mar 23, 21:35 UTC
Incident Details

Cloud02 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 23, 21:30 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Mar 23, 21:29 UTC
Incident Details
Mar 22, 2025

Capture OCR performance degradation

Resolved - As the OCR service has remained stable for several hours, we are closing the incident as resolved.
Mar 22, 08:21 UTC
Monitoring - A fix has been implemented and released. OCR stability has been verified, and it has been confirmed that the performance issue is no longer occurring.
Mar 21, 21:32 UTC
Identified - We have identified the root cause and are currently working on implementing a fix. At the same time, we are mitigating the impact on OCR timings by adjusting infrastructure scaling to accommodate the current service impairment. At the moment, there shouldn't be any delays (longer than average) in processing incoming invoices.
Mar 21, 09:09 UTC
Investigating - After the last upgrade of Capture OCR, we have observed a performance degradation in processing incoming invoices. We are actively investigating the issue and working on mitigating it.
Mar 21, 08:01 UTC
Incident Details
Mar 21, 2025

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 21, 07:57 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Mar 21, 07:21 UTC
Incident Details

Cloud17 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 21, 07:18 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Mar 21, 07:17 UTC
Incident Details

Cloud34 - Outage

Resolved - Access to AP Automation is restored for all customers.
Mar 21, 04:07 UTC
Investigating - Customers on Cloud34 may have problems connecting to AP Automation.
Mar 21, 03:31 UTC
Incident Details
Mar 20, 2025

Cloud40 - Performance degradation

Resolved - This incident has been resolved.
Mar 20, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 08:54 UTC
Identified - We have identified the likely root cause of the issue affecting Cloud40 and are currently planning the necessary steps to implement a fix. In the meantime, we have increased capacity to mitigate the impact and improve performance while we work on a permanent resolution. Thank you for your patience and understanding.
Mar 19, 17:24 UTC
Investigating - Incident affecting Cloud40 is causing performance degradation for some service instances, impacting user experience. The root cause is currently under investigation. Our team is diligently working to resolve the issue and prevent future occurrences. We apologize for any inconvenience and appreciate your patience as we remain committed to providing excellent customer service. Thank you for your understanding.
Mar 19, 12:53 UTC
Incident Details

AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Cloud41 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
Expense ? Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 ? Operational
Pay Operational
Pay (Corpay) ? Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO ? Operational
Dynamics 365 BC ? Operational
Dynamics Ax 2012 ? Operational
NetSuite ? Operational
SAP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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